FAQ
Got questions? Good cause we’ve got answers.
Approx shipping times? Got cup holder mysteries? Here’s everything you’ve been wondering about the world’s most comfortable outdoor chair.
Shipping & Delivery
When will my chair ship?
Orders are packed and dispatched within 2 business days from our Sunshine Coast HQ. You’ll get tracking info as soon as it heads out.
Where do you deliver?
We deliver Australia-wide. We also deliver internationally to the USA, Canada and EU. We are happy to deliver anywhere if it’s possible so please reach out for a custom quote.
Can I change my shipping address after ordering?
If your order hasn’t been packed yet, we can absolutely update it. Just send us a message via the form on our Contact page ASAP and we’ll do our best to catch it before it leaves.
Do you offer express or international shipping?
We offer international shipping to the US, Canada and EU. Express shipping isn’t available just yet but if you're in a rush, flick us a message via our Contact Page and we’ll see what we can do.
Can I track my order?
You bet. As soon as your chair ships, you’ll get a tracking link so you can follow it all the way to your doorstep.
How long will shipping take (Domestic)?
Domestic shipping should take 5-14 business days.
How long will shipping take (International)?
As you know, things are a little unpredictable in the world of international shipping at the moment! We’ll get your order on its way quickly, but we can’t guarantee delivery timeframes once it leaves Australia at the moment. Thanks in advance for your patience 😬.
How do you handle international duties and taxes?
Buyers are responsible for any import taxes or duties charged by their country, as these vary widely.
Please note that customs, duties and VAT are not included in the price or shipping cost listed. These charges are the sole responsibility of the customer.
Returns, Warranty & Support
What if I change my mind?
You can return the item/s, but the box needs to be in perfect condition and unopened. The shipping return will be at the customer’s cost.
What’s your return policy?
You’ve got 30 days from when it arrives to return it. The chair needs to be unused, clean and packed like it came. Return shipping costs are on you unless the product is faulty.
Is there a warranty?
Yep – every Happy Chap Chair comes with a 12-month warranty that covers manufacturing faults. If something’s not right, contact us via the form on our Contact page and we’ll sort it.
READ THIS BEFORE DEEMING A PRODUCT FAULTY
Your chair is designed to be used. The (VERY) careful and intentional modelling of the frame means you may notice some indents or scratches. This is part of the design, and will not interfere with the comfort or functionality of your chair.
Please read our maintenance page to understand if your issue is a fault or actually intentional design.
General & Other
Quality & Testing
Is the chair actually tested?
It is! The Happy Chap Chair has been tested to EN581-2 Camping Level. It meets proper standards for static load, durability and impact resistance. You can read more about our testing process here.
Why have you tested your chair to a European standard?
Because EN581-2 is internationally recognised, tough to pass and relevant to how people actually use outdoor chairs.
It’s used by leading manufacturers around the world as a benchmark for safety and durability – especially for products made to handle sun, salt and regular folding and unfolding.
We chose it because it’s comprehensive, credible and sets the bar high. And we didn’t just want our chair to feel strong – we wanted proof it was.
How durable is it really?
It’s built to last, plain and simple. The aluminium frame is lightweight but tough, the fabric is UV-resistant and fade-resistant, and the whole chair is designed to hold up to harsh Aussie conditions.
Will it rust or fade over time?
Nope. We’ve used UV-resistant fabric and rust-resistant materials so you can leave it in the sun or near the sea without it falling apart. (But please treat it well, rinse it off every now and then and pack it up when you’re not using it – that way, it might last you several decades).
How do I clean it?
The best way we’ve found to clean marks or stains is to lightly rub it with dish soap, warm water and a soft brush. Sunscreen, mud, sauce should all come off pretty easily.
If there are no marks but you just want to give it a general clean because it’s been at the beach or in the mud, just hose it down.
For more information, visit our page on How to Clean Your Happy Chap.
Product & Comfort
What’s the weight of the Happy Chap?
Just under 3kg – ridiculously light for something this solid. You’ll barely notice it slung over your shoulder, but it’s strong enough to hold up to serious use.
What makes the Happy Chap Chair different?
Most outdoor chairs are built for price, not people. We designed Happy Chap to be genuinely comfortable, durable and easy to use. No pressure points, no digging-in bars and no slouchy posture that wrecks your back.
Is it really that comfortable?
Yes. Like, really yes. With a sling-style seat that supports your whole body, padded armrests and a built-in headrest, this chair is the comfiest you’ll find.
Will it suit my height/weight/body type?
Absolutely. We designed this chair for real bodies, so it's especially good for those who are tall, heavy, sore, stiff, post-surgery or just picky about comfort. It’s very supportive and adaptive to many different body shapes.
What’s the weight limit?
The suggested weight limit is 125 kg.
What materials is it made from?
It’s got a reinforced aluminium frame (light but strong) and UV-resistant fabric that holds up to sun, salt and whatever else life throws at it.
Does it come assembled?
Yes – it’s ready to go straight out of the box. Just unfold and claim your spot.
How easy is it to carry and pack down?
Very easy. It folds flat and slings over your shoulder, so you’ve always got both hands free for your towel, bag or esky.
If you'd like an explainer, you can watch this how-to video on YouTube.
Can it handle my heavy mate?
Yep. We’ve tested it well beyond the 135kg limit – it’s solid, supportive and built for big energy.
Can kids use the chair?
Tempting as it is, this chair’s not made for children. It’s designed for adult-sized bodies and, like any chair, it can tip if climbed on. Kids can tough it out on the ground like we had to!
In saying all that … if kids DO sit on it, make sure they keep their feet on the ground and just like adults … they won't want to sit anywhere else.
How can I use my chair safely?
This chair is for chills, not thrills. Don’t climb, bounce or rock back like you’re testing gravity. Sit properly, keep it on the ground and always unfold it fully before use.
If it’s a windy day, pack it up when you’re not sitting in it or peg it down with tent pegs so it doesn’t blow away.
Enjoy it safely and keep the comfy vibes alive ✌️
Accessories (Cup Holder + Stash Pocket)
Is the cup holder sold separately?
Yes. Each chair has 2 spots for a cup holder: 1 on the left and 1 on the right, so you can choose your setup (or double up, if you have more than 1 emotional support drink). SHOP CUP HOLDERS
Can I buy a different colour cup holder to my chair?
You sure can. Cup holders are sold separately and available in all colours – mix, match or get one for each side.
Where do I put the cup holder when I pack up?
All cup holders are detachable. They fold flat and slide neatly into the stash pocket behind your chair’s headrest. That way it’s always where you need it. SHOP CUP HOLDERS
What fits in the cup holder?
Most things you’d rather not hold.
- Bottles
- Cans
- Keep cups
- Travel mugs
- Phones
- Your second pair of sunnies
- Your kid’s Very. Special. Shells.